{"id":11513,"date":"2025-09-30T13:59:18","date_gmt":"2025-09-30T11:59:18","guid":{"rendered":"https:\/\/sp.creativconflans.com\/?page_id=11513"},"modified":"2026-01-11T18:46:40","modified_gmt":"2026-01-11T17:46:40","slug":"politiques-dannulation","status":"publish","type":"page","link":"https:\/\/www.sejourprive.com\/en\/politiques-dannulation\/","title":{"rendered":"Cancellation Policies"},"content":{"rendered":"
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\r\n\r\n\t\t\r\n\t\t\t\tCancellation Policies<\/span>\r\n\t\t\t\t\r\n\t\t\r\n\t<\/h1>\r\n\t
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\r\n\r\n\t\t\r\n\t\t\t\tReservation Cancellation Policies<\/span>\r\n\t\t\t\t\r\n\t\t\r\n\t<\/h2>\r\n\t
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At S\u00e9jour Priv\u00e9, we offer several cancellation policies, which vary depending on the house, chalet or villa booked, as well as the length of stay and the rate conditions applied.<\/p>

Our policies do not cover last-minute cancellations outside of the booking conditions, including those related to COVID-19 or other similar circumstances.<\/p>

This is why we recommend that our travelers take out comprehensive travel insurance to cover any unforeseen event before their departure.<\/p>

The cancellation conditions specific to each property are indicated on its presentation page.<\/p>

Our travel advisors ensure that each client is informed of the applicable policies before any booking is confirmed.<\/p>

If you are looking for more flexible terms, our team can direct you to properties that match your preferences.<\/p>

Our standard policies do not provide for refunds in the following situations:<\/p>

\u2022 Obligation to isolate or COVID-19 contamination preventing departure,<\/p>

\u2022 Government recommendations advising against travel to the destination,<\/p>

\u2022 Temporary closure of the destination to visitors,<\/p>

\u2022 Implementation of quarantine measures.<\/p>

It is the responsibility of each traveler to check the latest health and travel regulations before departure.<\/p>

We therefore recommend consulting local official guidelines regarding international travel before booking with S\u00e9jour Priv\u00e9.<\/p>

Although we always do our best to accommodate a postponement of your stay in the event of a change in travel plans, this is not guaranteed.<\/p>

Therefore, we strongly advise all our clients to protect themselves with comprehensive travel insurance covering the entire stay.<\/p><\/div>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\r\n\r\n\t\t\r\n\t\t\t\tCancellation policy for houses and apartments <\/span>\r\n\t\t\t\t\r\n\t\t\r\n\t<\/h2>\r\n\t
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Cancellation policy - Standard offer<\/b><\/span><\/p>

We understand that unforeseen circumstances can arise. That's why we have a clear and transparent cancellation policy.<\/span><\/p>

<\/span>\u2022 <\/span>Up to 30 days before your arrival<\/b> 50 % of the total rental amount will be retained.<\/span><\/p>

<\/span>\u2022 <\/span>From 29 days before arrival to the day of check-in<\/b> the full hire charge will be due.<\/span><\/p>

We will of course be happy to answer any questions you may have, and will always do our utmost to provide you with the best possible support.<\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\r\n\r\n\t\t\r\n\t\t\t\tCancellation policy for villas and chalets<\/span>\r\n\t\t\t\t\r\n\t\t\r\n\t<\/h2>\r\n\t
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Cancellation policy - Standard offer<\/b><\/span><\/p>

We understand that unforeseen circumstances can arise. That's why we have a clear and transparent cancellation policy.<\/span><\/p>

<\/span>\u2022 <\/span>Up to 30 days before your arrival<\/b> 50 % of the total rental amount will be retained.<\/span><\/p>

<\/span>\u2022 <\/span>From 29 days before arrival to the day of check-in<\/b> the full hire charge will be due.<\/span><\/p>

We will of course be happy to answer any questions you may have, and will always do our utmost to provide you with the best possible support.<\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\r\n\r\n\t\t\r\n\t\t\t\tFrequently asked questions<\/span>\r\n\t\t\t\t\r\n\t\t\r\n\t<\/h2>\r\n\t
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\r\n Can I cancel my reservation and how do I do it?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Before canceling, please read and understand the cancellation policy specific to your reservation. These are available on the listing page of the house or villa you have chosen before booking, as well as in your booking confirmation email.<\/p>

Our cancellation and refund policies vary and may offer a full, partial, or no refund depending on how close your cancellation is to your arrival date and chosen destination. To cancel your reservation, you must contact us by email or phone.<\/p>

Please note that your reservation will not be cancelled until you receive our cancellation confirmation.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n How long does it take to receive a refund?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Refunds can take up to 14 days, depending on your booking location and your bank's processing times. Please note that we can only issue refunds to the bank account or credit card used for the booking. You will receive written confirmation of your refund once it has been processed.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Can I change the dates of my existing reservation?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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It's possible. To change your reservation, you'll need to contact us. We'll submit a change request to the owner of the villa, chalet, or house and notify you of the outcome as soon as possible. If your desired dates are unavailable or the owner cannot accept the change, your original booking dates and conditions will remain unchanged.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Will the reservation price be the same if I postpone my reservation to a later date?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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It depends. Our rates vary throughout the year, depending on the booking season. Your travel advisor will be able to provide you with pricing information if there are any changes, and the rate will be calculated for the new dates selected.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Can I transfer my reservation to another customer?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Yes. To transfer your booking to another customer, you must contact us. Please have all necessary information ready, including the contact details of the person you are transferring the voucher to. All primary customers must be over 25 years old.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Where can I find my cancellation policy on my reservation?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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For city bookings, you will find your individual cancellation policies in the Terms and Conditions section of your booking file. For villa and chalet bookings, this information is included in your booking confirmation email.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n I need to change or cancel my reservation! When should I notify you?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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To avoid unnecessary fees if you wish to change a reservation, please ensure you have read your individual cancellation policy. Refunds and changes may vary depending on the notice period of your reservation.<\/p>