{"id":11487,"date":"2025-09-29T18:09:27","date_gmt":"2025-09-29T16:09:27","guid":{"rendered":"https:\/\/sp.creativconflans.com\/?page_id=11487"},"modified":"2025-10-22T11:26:08","modified_gmt":"2025-10-22T09:26:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.sejourprive.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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\r\n\r\n\t\t\r\n\t\t\t\tFrequently Asked Questions<\/span>\r\n\t\t\t\t\r\n\t\t\r\n\t<\/h1>\r\n\t
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\r\n What is the customer journey after making a reservation?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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<\/span>We handle all communications with our clients before, during and after their stay.<\/p>

This includes, for example, organizing personalized services such as booking a private driver, home delivery of groceries or planning visits and activities to discover the city.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n How does S\u00e9jour Priv\u00e9 handle welcoming guests upon their arrival?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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<\/span>Before each guest's arrival, our team carefully prepares your home according to our high-quality standards. We provide linens, towels, and essential toiletries. Areas not accessible to guests are clearly marked. A detailed photographic inventory is taken, ensuring that every item is in its place upon your return.<\/p>

On the day of arrival, we personally welcome guests, show them around your home, and explain the rules to follow. Throughout their stay, we remain available 7 days a week to assist them if needed.<\/p>

After your departure, our team prepares the house for your return. A new inventory is carried out to ensure everything is exactly as you left it.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n What guarantees do you offer regarding the reliability of guests and the proper maintenance of my house during their stay?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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With over ten years of experience in the hospitality industry, we know how to anticipate and avoid risky situations. We enforce two strict, non-negotiable rules: no smoking and no partying on the properties.<\/p>

Before each booking, we carry out a rigorous check:<\/p>

\u25cf The minimum age required is 25 years<\/p>

\u25cf We assess the nature and purpose of the stay before confirming the reservation.<\/p>

\u25cf A security deposit of \u20ac1,000 is systematically requested to cover any damages<\/p>

On the day of arrival, we personally welcome guests, check their ID, show them around the house, and remind them of the rules to follow during their stay.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n How do you handle accidental damage caused by a customer?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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To ensure the safety of your property, we require each client to provide a security deposit to cover any potential damages. Additionally, your home is protected by comprehensive insurance policies that cover the entire property.<\/p>

Before and after each stay, we carry out a detailed photographic inventory in order to detect any potential damage.<\/p>

At your request, we secure access to private areas, and we recommend that you store any valuable or difficult-to-replace items there for the duration of the rental.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n How much income can I expect to generate by working with you?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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We offer a comprehensive service based on a revenue-sharing model. Since each home is unique, several factors influence the amount you can generate: size, layout, location, and availability period.<\/p>

To maximize the visibility of your property, we promote it through our own channels, newsletters, social networks, public relations, as well as through our network of high-end travel agencies, which reach a wide audience of demanding travelers.<\/p>

Additionally, we regularly receive rental requests for specific uses, such as photoshoots or exhibition events. If you are interested, this could be an additional source of income.<\/p>

Please do not hesitate to contact us to discuss this in more detail.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\r\n What measures do you take to ensure the security of my home?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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All your house keys are carefully kept in secure safes, with an accurate record of each use.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Who are the owners who trust S\u00e9jour Priv\u00e9?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Our owners include families getting away during school holidays, business travelers, retirees with second homes, and people who split their lives between several cities.<\/p>

What they all have in common is that they regularly spend long periods away, usually at least six weeks a year, and they want to entrust us with the management of their residence. With S\u00e9jour Priv\u00e9, they benefit from the flexibility of short-term rentals, without worrying about the constraints of management.<\/p>

With our expertise in managing exceptional properties, S\u00e9jour Priv\u00e9 values \u200b\u200bthe passion and investment of owners who are deeply attached to their homes. Their demanding lifestyles lead them to particularly appreciate our high-end service and the meticulous attention paid to every detail.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Why choose a partnership with S\u00e9jour Priv\u00e9?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Our service offers many benefits that our owners particularly appreciate:<\/p>

Flexibility: \u00a0<\/span><\/b>Our owners are free to enjoy their residence and can generate additional income by accepting reservations ranging from three days to several months, depending on their availability.<\/p>

Tailor-made service: <\/span><\/b>We take a personalized approach, with a dedicated account manager for each owner who provides support and advice on optimal rental management.<\/p>

Peace of Mind: \u00a0<\/span><\/b>As a company specializing in exceptional properties, we guarantee a simple and secure rental experience. Our concierge team is available 7 days a week to answer all your questions. Thanks to our in-depth knowledge of the properties, we select the clients best suited to your home.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n What types of real estate can be found on S\u00e9jour Priv\u00e9?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Our diverse portfolio includes primary and secondary residences ideally located in some of the most beautiful destinations in the world.<\/p>

From charming, intimate flats to sumptuous town houses, each S\u00e9jour Priv\u00e9 property stands out for its unique character and exceptional amenities. Our carefully thought-out homes, with their refined design and comfortable furnishings, combine elegance and well-being.<\/p>

We also offer a tailor-made service, so that our travelers feel truly at home and benefit from a personalized and unforgettable experience.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n What information is required to become a S\u00e9jour Priv\u00e9 partner?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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To begin, we need to know whether this is your primary or secondary residence, in accordance with current regulations, as well as the exact address and the number of rooms available.<\/p>

It is also important that you confirm to us that you plan to be away for at least six weeks per year.<\/p>

Finally, don't hesitate to send us as many photos as possible of the different rooms in your house so that we can assess whether your property matches our portfolio.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\r\n What are the rules for short-term rentals?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Each city has its own regulations regarding short-term rentals. We will provide you with all the information you need to determine if your home is compliant and suitable for rental based on its location.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n What is the procedure after sending my application?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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A member of our S\u00e9jour Priv\u00e9 team will contact you within two business days to learn more about your home and your expectations.<\/p>

If your property meets our criteria, we will arrange a visit to your home to view it. During this appointment, we will provide a detailed overview of our services and answer any questions you may have.<\/p>

We will also advise you on pricing and possible optimizations to maximize your revenue.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n What happens once the partnership is confirmed?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Once the contract is signed, you will be assisted by a dedicated account manager, who will guide you throughout our collaboration. They will take the time to get to know your property well in order to effectively respond to all customer requests and ensure its complete availability during your absences, unless absolutely necessary.<\/p>

Together, we will examine the operation and specific features of your property. You will specify which rooms are accessible to visitors and which you wish to keep private.<\/p>

We will take care of your home as if it were our own, and take professional photographs to enhance your property.<\/p>

Finally, we write a detailed and attractive description of your house, highlighting its major assets as well as all the essential information for our clients.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n When can I start receiving reservations for my home?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Once your home is registered and listed on our booking site, we make every effort to maximize its visibility and obtain reservations as quickly as possible.<\/p>

After signing the contract, it generally takes about a week for your property to be published and promoted on our site.<\/p>

During this time, it is important that your home is ready to welcome guests, including spare keys available and all security certificates in order.<\/p>

We will support you every step of the way to guide you through these steps.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n What are the processes after my house is listed on your platform?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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We promote your property through our marketing channels and our network of partner travel agencies. Our in-house teams also develop a personalized pricing strategy for each property to optimize its performance.<\/p>

It generally takes about a week for your property to be published and promoted on our site.<\/p>

During this time, it is important that your home is ready to welcome guests, including spare keys available and all security certificates in order.<\/p>

We will support you every step of the way to guide you through these steps.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Can I decide when my home is available for guests?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Yes, of course. You can fully manage the availability of your home via your online S\u00e9jour Priv\u00e9 customer area.<\/p>

However, we ask that you guarantee a minimum of six weeks of availability per year. For optimal planning, we recommend that you inform us of your periods of absence as far in advance as possible, ideally 12 months in advance, but at least 90 days beforehand.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\r\n Is it possible to cancel a reservation?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Customers who choose S\u00e9jour Priv\u00e9 place their trust in us. However, we understand that unforeseen circumstances may force you to cancel a reservation.<\/p>

In this case, it is important to inform your account manager as soon as possible so that they can find a suitable solution with the customer.<\/p>

Please note that cancellation fees may apply.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n What happens when a customer cancels their reservation?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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This depends on the rate type chosen. According to our cancellation policy, fees apply if guests cancel less than 14 days before the scheduled arrival date.<\/p>

On the other hand, with a flexible rate, guests can cancel free of charge up to 7 days before their arrival.<\/p>

You decide whether to opt for a flexible rate or not, depending on your preferences.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n How are payments made?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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We pay owners directly into their bank account, in local currency, every month.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Can I offer my home to other platforms or businesses?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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We work exclusively with owners who entrust us with exclusive rights to their property. This commitment is a key and distinctive element of our service, and it's precisely why many high-end travel agencies choose to partner exclusively with us.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n What steps should be taken before the guests arrive?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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We recommend that you regularly check that all appliances and home systems are working properly, and keep your account manager informed of any changes to your home.<\/p>

Make sure you leave us with a clean home, with clear storage spaces for guests; we will then take care of all the details so you can leave with peace of mind.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n How should I react if a problem arises while a guest is in my home?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Our team, available 7 days a week, takes full care of guests during their stay. They handle all their requests to protect you from any inconvenience or direct intervention.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\r\n What equipment must be present in my house for rental?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Our elegant homes must be fully equipped and furnished to ensure our guests' comfort. This includes quality essentials such as working cooking appliances, complete and matching tableware, and high-performance Wi-Fi.<\/p>

By joining S\u00e9jour Priv\u00e9, we will provide you with a detailed list of all the essential equipment to offer our customers an exceptional experience.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Who takes care of the maintenance and cleaning of the garden, terrace and swimming pool?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Our team focuses exclusively on managing the interior of your home. For garden and pool maintenance, we recommend using your usual service providers or trusted contacts for these services.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Can I work with my own concierge service when managing my home?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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No, our team ensures your home is prepared to exacting professional standards. They provide linens, towels, toiletries, and a welcome gift for your guests.<\/p>

In addition, she clearly identifies areas of the house that are not accessible to visitors, meticulously checks every detail and carries out a complete photographic inventory before and after each stay to guarantee the security of your property.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n Are pets allowed?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Guests are not permitted to bring their pets unless agreed upon in advance. We do not provide pet care during your absence, so it is your responsibility to arrange for their care if necessary.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n

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\r\n What steps should I take in the event of a problem?<\/span>\r\n <\/i><\/span>\r\n <\/h5>\r\n <\/div>\r\n
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Your account manager is available by phone and email during local business hours and is your first point of contact should you have any issues.<\/p>

In case of emergency, owners and customers can reach our 24\/7 team by phone at any time.<\/p> <\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Foire aux questions Quel est le parcours d\u2019un client apr\u00e8s avoir effectu\u00e9 une r\u00e9servation ? Nous assurons l\u2019ensemble des \u00e9changes…<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11487","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nS\u00e9jour Priv\u00e9 - Foire aux questions<\/title>\n<meta name=\"description\" content=\"Foire aux questions Quel est le parcours d\u2019un client apr\u00e8s avoir effectu\u00e9 une r\u00e9servation ? 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